Return Policy

Exchange, return and refund policies mentioned below are applicable for orders placed online on our official website or products bought from any of our stores in India. We are happy to exchange or refund for the product purchased from store or online within 15 days from the time of original purchase provided the products are unused/unwashed, and in the original selling condition, intact with original all tags, accompanied with original bill and payment slip. Customers shall not be entitled for return and refund of the following products.

● Customized products.

● Custom Kurtas.

● Customers requested altered products.

● Products without original price tags.

● Any item on sale.

Reverse Pick Up Policy

We offer our customers a simple, hassle-free, reverse pick-up policy. Our customers are valued not only at the time of sale but also through the subsequent stages of Returns & Refunds. Our policy is thoughtfully designed to ease up the process, save time and make you feel reassured about your order.

● Please mention your order number in the subject line to help us quickly process your returns/exchanges.

● Please ensure that all the returned item(s) are packed securely and safely to prevent any loss or damage during transit.

● The item(s) for reverse pick up will be picked up within 5 business days from the date of request. However in case of any discrepancy with regards to reverse pick up by our logistics partner, please inform our Customer Support via call or e-mail us within 24 -48 hours from the date of return request. Failing to report the issue within stipulated time may result in us not accepting your complaint as we won’t be able to take the investigation forward.

● After the receipt of item(s), your request for refund/exchanges would be processed.

● In the case of exchanges, your new order will be dispatched to you within 3-5 business days after we receive the earlier shipment.

● Some of the pin codes are not feasible for reverse pick up, in such cases the customer will need to return the item(s) back to us. The reverse shipping address will remain the same as per the original invoice.

● If a customer has self-shipped the item(s) and the package is lost in transit, no refund will be applicable.

● In case of wrong product delivered or manufacturing defects, the customer must dispatch (self-ship) the product to Lal Behari Tandon.

Claiming Refunds

For Credit Card/Debit Card/Net banking or Paypal Transactions:

● As the charge on your credit card / account would have already been done online at the time you made the purchase and authorized the payment, we will provide a refund into the original mode of Payment.

● In the case of refunds, banks normally take 4-5 business days to process a refund once it has been successfully initiated from our end.

● Refunds will not be applicable in case a customer has self-shipped the item(s) and the package is lost in transit. For COD (Cash on Delivery) Transactions:

● Refunds can happen via E-Vouchers/ Gift Card/ Transfer into customer’s bank account. ● Refunds via E-Voucher can be redeemed on next purchase at Lal Behari Tandon within the validity date.

● Refunds to bank accounts shall be processed within 7-8 business days (Subject to clearance in quality check).

● Refunds cannot be processed to third-party bank accounts. The name of the customer initiating the refund should match the name of the bank account holder.

● Cash Refunds are not allowed for COD orders. Refunds will only be initiated after we have physically received the returned shipment. Hence Refunds will not be applicable in case a customer has self-shipped the item(s) and the package is lost in transit.